Amazon High Volume Hiring

HR Associate Contact

Job ID: 170009978 | Tilbury, United Kingdom

The HR Administrator must have drive, ambition and a passion for ensuring that employees receive a first-class Amazon experience.

Pay Rate: £11.35 per hour and £1.96 premium on night shift hours. Overtime paid at premium rates.

Comprehensive benefits package including Restricted Stock Units, Contributory Pension Scheme, Private Medical Insurance, Childcare Vouchers, Employee Assistance Programme and More!

Amazon is continually evolving and is a place where motivated employees thrive and employee ownership and accountability lead to meaningful results. It’s as simple as this: Work Hard. Have Fun. Make History.
With every order made and parcel delivered, customer demand at Amazon is growing. And to meet this demand, and keep our world-class service running smoothly, we're growing our Customer Fulfilment team across Europe.
As an HR Administrator you will be progressive, hands-on and customer-obsessed with the credibility and gravitas to succeed in a fast moving and customer-focused commercial environment. You will enjoy a varied role and a wide range of interactions on a daily basis. You will gain exposure to many different aspects of the business and may have the opportunity to work on site based projects. At all times you will focus on delivering the highest quality service to our internal and external customers.   
Reporting to an HR Advisor, you will play a critical role in delivering the HR plan at our Tilbury Fulfilment Centre. You will work closely with the HR and operations team across the site to ensure a great experience for our associates and managers at every stage of their employment with Amazon. 

General Scope of Role: 
The HR Administrator is the first point of contact for on-site HR services within our Fulfillment Centers, working closely with HR Shared Services to ensure a seamless employee experience and maximize transaction efficiency, providing 24/7 cover.  This key HR role supports the operation of the FC by contributing to the delivery of the HR plan, ensuring all employee lifecycle transactions are accurate and timely as well as helping us to build engagement across site.   
As an HR Administrator you are able to understand directions given, and will ask questions to enable clarity of purpose.  You understand the role that you play within the immediate team structure as well as the objectives and deliverables of the role. You are able to operate in a challenging and fast paced environment, placing engagement with associates as your primary focus within the FC, ensuring associates are supported through effective query handling and problem solving, followed closely by a high level of process understanding and administrative support.   

Core Responsibilities: 

Company Culture Steward 
You will uphold Amazon’s leadership principles when interacting with employees and are able to identify behaviours which do not align with leadership principles and give feedback accordingly. Understanding and promoting employee benefits programs; participate in the onboarding orientation for all employees.

Organisational Health 
You will proactively seek employee’s views on issues at work; listen and understand employee queries.  You will need to apply policy in everyday interactions and relate policy information accurately to employees and seek help/escalate where a situation is outside of policy.  You will be a key HR contact within the FC environment and are able to provide early key feedback on trends and issues outside of formal processes where appropriate. 

Workforce Planning and Recruitment 
You will coordinate and own hiring events on site. You will also support site specific onboarding process and new employee orientation ensuring a strong focus on engagement and where necessary early problem solving for new hires regarding their early experiences of Amazon.  

HR Operations 
You are the primary owner and facilitator of the site administrative processes.  You will collect data, pull reports from HR tools, key in and maintain data in the system and will be able to raise the concerns if there is an error.  You will understand the purpose and rules of the benefit programs and are able to seek support if unclear on interpretation and are able to articulate key features to associates, serving as a point of contact to answer questions from employees on life cycle events and issues that arise from the employee experience. You will own the scheduling for processes on site including but not limited to Occupational Health medical appointments, Drug & Alcohol testing, and Medical appointments and will be responsible for perfect attendance at each.   You will be actively involved in "standard" case management activities, taking notes and generating standard associated administration and communications for such cases, ensuring good meeting conduct, support and advice for managers aligned to policy guidance only escalating when required. You will also participate in wider non-standard or more complex cases as the note taker. 

Personal Attributes: 
  • You are naturally customer service obsessed; thriving on the opportunity to engage with Associates 
  • Able to operate with discretion, reliability and role modelling leadership principals;  
  • Able to handle sensitive and personal information in a professional and confidential manner; 
  • Have experience of and able to operate with confidence a laptop including Microsoft Office, specifically Excel;  
  • You are able to work without close supervision, multitask, organise and prioritise workloads and work to strict deadlines;  
  • You possess excellent communications skills with the ability to interact and engage comfortably with people at all levels;  
  • You will have experience working with hourly paid/shop floor employees; 
  • You will have a hands-on attitude, flexible and adaptable and willing to provide additional discretionary effort when the team is in need;  
  • You will possess a high level of attention to detail; and  
  • You are able to operate in a challenging and fast paced environment.

  • Ideally have a degree in Human Resources or CIPD qualified  
  • Fluency in English required (both verbal and written communications, including narrative writing skills) 
  • Good IT literacy (excel, computerized HR systems e.g. PeopleSoft); 
  • Knowledge of employment law and HR / Payroll practices would be advantageous.