Amazon High Volume Hiring

College Customer Experience Agent - Indiana Earn

Job ID: 170010136 | Virtual Contact Center-IN, IN

WORK FROM HOME FOR AMAZON VIRTUAL CUSTOMER SERVICE!
 
** Please note: In order to be considered for this position you must live in Indiana and be approved through the Indiana Earn program.

Who We Are
 
Since 1994, Amazon has evolved from a single retail website to become a global business as well as an e-commerce and publishing partner.
 
Innovation is in our DNA and we constantly seek out the world’s brightest technology minds to research and develop new solutions to improve the lives of our customers: shoppers, sellers, content creators, and developers around the world.
 
Because that's what being Earth's most customer-centric company is all about, and it's still Day One at Amazon.
 
Job Description
 
This is Amazon's Work from Home College Customer Experience Agent role.
 
This position will allow students to think outside the box, solve problems, answer questions, and resolve customers’ issues via phone and chat. College Experience Agents will be challenged to leverage resources, think big to resolve issues and ultimately improve the customer experience. CEAs will be working with one of the fastest growing areas within Amazon and help create a format for improvement from onboarding, learning, and assessing the tools and resources given to Customer Service Associates to perform their role.  
 
Amazon College Customer Experience Agents will also research issues, identify opportunities for improvement and create a project charter for roll out. Agents will also be required to collaborate with other students in the same role to help promote/present their project.
 
This job is an hourly position and pay rate nationwide is $10.00 per hour, except where a higher state, local or federal minimum wage rate applies. Training for this role is paid and fully self-directed.
 
From the start of the Fall semester through Spring, agents will have the opportunity to work 12 - 20 hours per week, with each agent working a minimum of 12 hours per week. Working hours will increase during our peak season (November through January 1st), and you may be able to work up to the maximum amount of hours per week that the state and federal law allows during breaks from school.  You may also be required to work on any/all major holidays, such as Thanksgiving and Christmas. CEAs will be able to decrease their scheduled hours during finals week if needed.

 

Basic Qualifications 
 
Your address must be in Indiana. Any applicants with home addresses outside of the hiring state will not be considered.
  • High School Diploma or equivalent
  • Currently enrolled in an Undergraduate program
  • Basic typing, phone, and computer navigation skills
  • Ability to navigate the Internet, email, and Instant Messenger tools
  • Ability to participate and complete mandatory training
  • Ability to complete I-9 work authorization paperwork in person
  • Ability to take any shift Sunday through Saturday from 3:00am to Midnight Pacific Time zone
 
Preferred Qualifications 
 
  • Customer Focus
  • Experience working in a self-directed, self-trained environment
  • Ability to empathize with and prioritize customer needs 
  • Uphold company values and respect every customer 
  • Exude patience and ownership with each customer 
  • Ability to resolve conflicts and set appropriate expectations with customers 
  • Ability to determine customer needs and provide appropriate solutions
  • 1+ years in a service environment dealing with the public
 
 
Technical Requirements
 
  • 10 megabit download speed, or faster
  • 5 megabit upload speed or faster
  • Ethernet cable
 
Amazon will provide a custom-made laptop, power supply, a USB Ethernet adapter, 2 Gemalto tokens and a USB headset.
 
You cannot use a landline or cell phone for this role and you cannot use your own computer.
 
To prevent equipment delivery delays, please be sure to verify that the mailing address on your application is an address where you can receive equipment. Make sure to include your apartment number (if applicable).

 
PO Boxes are not supported; we can only ship equipment to a physical address. 
 


To apply for this role please utilize the link below on Indiana EARN's website:
 https://indianaintern.net/internships/detail/15578/amazon-college-customer-experience-agent-fall-2017
 

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran/ Gender Identity / Sexual Orientation.