Amazon High Volume Hiring

Part Time Seasonal Customer Service Associate

Job ID: 170010404 | Cape Town, South Africa

Amazon is seeking bright, articulate, detail-oriented applicants with a desire to contribute to world class customer service.  Amazon Customer Service Associates are a critical part of our mission to deliver timely, accurate, and professional customer service to all Amazon customers.  This vital position requires an action-oriented, flexible problem-solver who will assist customers in resolving any and all customer facing problems, especially over this high volume time of year.  Associates may communicate with customers via phone, email and chat.  Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast paced environment.

Note that this is a part-time position (20 hours per week) with the following shifts and benefits:
  • Fixed term contract that will end on 31 December 2017
  • You will be required to work 20 hours per week except for 26 November - 31 December 2017 where you will be required to work 40 hours per week
  • Part time shifts will be from Monday - Friday, 8am - 12pm OR 5pm - 9pm
  • R47 per hour
Amazonians have the following skills:
Customer Focus
• Ability to empathize with and prioritize customer needs
• Uphold company values and respect every customer
• Exude patience and ownership with each customer
• Ability to resolve conflicts and set appropriate expectations with customers
• Ability to determine customer needs and provide appropriate solutions
Communication Skills

• Ability to communicate clearly and concisely with both external customers and coworkers
• Ability to document customer account activities thoroughly and concisely
• Comprehension skills-- ability to clearly understand and respond appropriately to the issues that customers present
• Composition skills-- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues

Problem Solving Skills
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
• Ability to make appropriate decisions on behalf of the customer quickly and effectively
• Desire to continually learn
• Solution oriented and self-motivated
• Ability to effectively prioritize work time to ensure efficiency
Computer Skills:
• Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Outlook

Basic Qualifications:
• Completed NQF Level 4 qualification or higher
• At least 3 months of work experience (any environment)
• Good command of English Language (verbal and written).
• Typing, phone, and computer navigation skills.
• Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools.
• Ability to cope well in a high pressure environment while maintaining high quality outputs

Preferred Qualifications:
• 1+ years in a service environment

This position is a seasonal role spanning a three month period (subject to change).
All applications will be subject to assessments and interviews.
All offers are subject to completion of a successful background, police clearance and reference checks.