Level 3, FC UK Operations - UK
As a Human Resources Administrator you will be progressive, hands-on and customer-obsessed with the credibility and gravitas to succeed in a fast moving and customer-focused commercial environment. You will enjoy a varied role and a wide range of interactions on a daily basis. You will gain exposure to many different aspects of the business and may have the opportunity to work on site based projects. At all times you will focus on delivering the highest quality service to our internal and external customers.
Reporting to an HR Advisor, you will play a critical role in delivering the HR plan at our BHX4 (Coventry) Fulfilment Centre. You will work closely with the HR and operations team across the site to ensure a great experience for our associates and managers at every stage of their employment with Amazon.
General Scope of Role:
The HR Administrator is the first point of contact for on-site HR services within our Fulfillment Centers, working closely with HR Shared Services to ensure a seamless employee experience and maximize transaction efficiency, providing 24/7 cover. This key HR role supports the operation of the FC by contributing to the delivery of the HR plan, ensuring all employee lifecycle transactions are accurate and timely as well as helping us to build engagement across site.
As a HR Administrator you are able to understand directions given, and will ask questions to enable clarity of purpose. You understand the role that you play within the immediate team structure as well as the objectives and deliverables of the role. You are able to operate in a challenging and fast paced environment, placing engagement with associates as your primary focus within the FC, ensuring associates are supported through effective query handling and problem solving, followed closely by a high level of process understanding and administrative support.
Key Stakeholder/Client Relationship(s):
FC Associates; Area Managers; HR Shared Services.
Company Culture Steward
As a HR Administrator you will uphold Amazon’s leadership principles when interacting with team members, associates and managers and are able to identify behaviours which do not align with leadership principles and give feedback accordingly. You understand and promote employee benefits programs; participate in the onboarding orientation events for associates and support managers Day One onboarding too.
Organisation Development and Planning
As a HR Administrator you will attend business briefings, keep up to date with Company news and performance, and proactively keep up to date with Employment Law trends and changes to understand the wider context of operating within an HR team and the impact of role delivery. You will understand core business objectives, and the roles and responsibilities of the members of your local team.
As a HR Administrator you will proactively seek associate views on issues at work; listen and understand Associate queries at Ask HR and through HR Gemba, the Employee Voice Tool, and the VOA Board. You will conduct Champion of the Associate Questionnaires are able to collate feedback and resolve individual issues related to key process standards and escalate where appropriate. You are able to apply policy in everyday interactions and relate policy information accurately to associates and seek help/escalate where a situation is outside of policy. In addition, you will manage the administration of other feedback processes i.e. Connections, liaising with team colleagues as appropriate. You remain the key HR contact within the FC environment and are able to provide early key feedback on trends and issues outside of formal processes where appropriate.
Workforce Planning and Recruitment
As a HR Administrator you will coordinate and own hiring events on site, managing all related logistics, escalating timetable conflicts and resource shortfalls where appropriate. You will also support site specific onboarding process and new employee orientation ensuring a strong focus on engagement and where necessary early problem solving for new hires regarding their early experiences of Amazon.
Talent Management & Development
As a HR Administrator you will help train new team members in processes and help coach associates in process/system/policy information. You will also be your site Manager Buddy on the FC floor for all key people related processes, actively training and maintaining good practice from early manager onboarding through to experienced Amazon managers. You are a key part of the manager onboarding process with the smooth running of site processes and actions related to people as an indicator of your focus and commitment to good learning for managers.
As a HR Administrator you are the primary owner and facilitator of the site ticket management process and are able to run all related metrics including absence and attrition data that will indicate FC and HR effectiveness. You will collect data, pull reports from HR tools, key in and maintain data in the system and will be able to raise the Andon if there is an error in expected output. You will understand the purpose and rules of the benefit programs and are able to seek support if unclear on interpretation and are able to articulate key features to associates, serving as a point of contact to answer questions from employees on life cycle events and issues that arise from the associate experience – and where possible promote and encourage self-service behavior for associates. As a C HR Administrator you will own the scheduling and associated logistics for core processes on site including but not limited to Occupational Health medical appointments, Drug & Alcohol testing, and PIT Medical appointments and will be responsible for perfect attendance at each. You will be actively involved in "standard" case management activities, taking notes and generating standard associated administration and communications for such cases, ensuring good meeting conduct, support and advice for managers aligned to policy guidance only escalating when required. You will also participate in wider non-standard or more complex cases as the note taker.
• You are naturally customer service obsessed; thriving on the opportunity to engage with Associates • Able to operate with discretion, reliability and role modelling leadership principals; • Able to handle sensitive and personal information in a professional and confidential manner; • Have experience of and able to operate with confidence a laptop including Microsoft Office, specifically Excel; • You are able to work without close supervision, multitask, organise and prioritise workloads and work to strict deadlines; • You possess excellent communications skills with the ability to interact and engage comfortably with people at all levels; • You will have experience working with hourly paid/shop floor employees; • You will have a hands-on attitude, flexible and adaptable and willing to provide additional discretionary effort when the team is in need; • You will possess a high level of attention to detail; and • You are able to operate in a challenging and fast paced environment.
Business Area: Operations – Fulfilment Centre Operations is at the heart of the Amazon customer experience. Each action we undertake is completed on behalf of our customers, meeting their expectations makes us feel good. The Operations teams in our Fulfilment Centers are responsible for managing a vast range of fast-moving inventory. From receiving into the Fulfilment Centre to stowing, picking, packing and shipping to our customers, they work very hard to ensure that our customers receive what they want, when they want it. The Amazon Operations HR team is passionate about business partnering in its truest sense, enabling our Operational partners to delight our customers.
About our rewards
We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded. As well as a competitive salary, stock units and site performance-related pay potential, we offer a whole host of other benefits, including an employee discount, private health care and pension scheme.
Additionally, you will find yourself in a stimulating environment where you can develop yourself as an individual by working with some of the best and brightest minds in the industry. Our rapidly growing organization also offers many opportunities for building a diverse and rewarding career.
Amazon.com, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Since Jeff Bezos started Amazon.com, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centers. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in the United Kingdom, Germany, France, Japan, Canada, Italy, Spain and China (Joyo.com) and maintain over 50 fulfilment centers around the world which encompass more than 26 million square feet. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this.
• Ideally CIPD qualified / part-qualified;
• Fluency in English required (both verbal and written communications, including narrative writing skills)
• Good IT literacy (excel, computerized HR systems e.g. PeopleSoft);
• Knowledge of employment law and HR / Payroll practices would be advantageous.