In order to be considered for this position you MUST be fluent in FRENCH and live in one of the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oregon, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming.
Who We Are
Amazon Customer Service is arguably the best on earth! We solve problems for our customers on the spot and treat everyone like a friend. Customer Service plays a large role in Amazon’s growth, as we innovate on behalf of our customers based on their experiences and feedback. Come join Amazon Customer Service!
Amazon is seeking applicants who are customer obsessed, demonstrate high ownership and are passionate about innovating the customer experience. If you are looking for an opportunity to have flexible hours and provide a world class customer experience, this is the role for you!
Our Virtual Customer Service is open 24 hours per day, 7 days a week. As an Amazon Customer Service Part Time Flex (PT) employee, you will flex your schedule to meet the needs of our customers. You will connect with customers through phone, chat and email. Work schedules will be determined through shift bids which take into consideration your preferences, business need and your performance. The average amount of work scheduled hours is 20-29 hours per week, with opportunities to work additional hours during peak seasons. Available shifts will include afternoon and evenings, typically including one or both weekend days. Schedules will change throughout the duration of your employment. There may be mandatory overtime, based on business needs or large scale events. Being able to work a flexible schedule that falls within our operating hours is required and expected.
Working hours for all staff increase substantially during different times of the year in preparation for peak events, in the summer and shortly before Thanksgiving through mid-January. You may be required to work up 40 hours per week during these times. You may be required to work any/all major holidays like Thanksgiving or Christmas. If you’re a student, we’ll do our best to work around your school schedule!
Associates uutilize Amazon-provided laptops and headsets to manage their work, including scheduling shifts and taking customer contacts. Associates are measured on schedule adherence, contact quality, efficiency, and process compliance. Associates are required to communicate effectively, both written and verbally, as daily work is managed via phone
Except as otherwise required by law, this role pays $10.00 per hour + $1.50 language premium through the first 4 weeks of training; a minimum of 28 hours is expected each week during training. Upon successful completion of training, and except as otherwise required by law, the pay will increase to $13.50 ($12.00 + $1.50) per hour at the beginning of the next payroll period. Amazon will provide dedicated resources to support your ongoing growth and development.
What Amazon will provide you:
What is required of you :
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation