A Technical Support Associate (TSA) is a critical part of Amazon’s mission to deliver timely, accurate and professional customer service. Your mission will be to provide outstanding customer and technical support for Amazon customers in regards to Digital devices and platforms.
If you enjoy sharing your technical knowledge, problem solving, are passionate about new technologies, want to help improve associates’ technical skills and can do this always with a friendly tone, this is the job for you!
A Technical Support Associate raises the bar in four categories:
The Digital and Device Technical Support vision is to create innovative support experiences for customers using Amazon’s next-generation Digital and Device products through intelligent self-service solutions and a world-class Tech Support organization. In line with our vision and customer expectations, TSAs are technology experts and foster a culture of innovation and agility to raise the bar for technical support in an evolving environment of interconnected devices and services.
This role requires South African citizenship / permanent residency. Virtual Technical Support (VTS) is a 'Work from Home' model for South Africa. VTS TSAs are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and 'work-like' environment at home location so that associates can deliver their best in terms of productivity and quality.
Type of Role: Permanent, Full Time, shifted environment.
We operate in a 24/7 environment supporting the North America and UK markets, most of our shifts are overnight and the shift assigned to you may require that you work over weekends and public holidays. Shifts are either 4 days, 10 hours per shift or 5 days, 8 hours per shift.
Internet requirements: Dedicated 10MB Uncapped Fiber or ADSL line (LTE lines are not eligible for this role)
Equipment/hardware: Amazon will provide a laptop and headset that remains property of Amazon
“Amazon is an equal opportunities employer. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vita. Amazon is strongly committed to diversity within its community and Employment Equity within the workplace, and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.”