Amazon High Volume Hiring

Operations Adminstrator

Job ID: 190026015 | Birmingham, United Kingdom

Birmingham- 6 months FTC
Shift - Mon-Fri 9:00-17:00

The successful applicant will be working to support the Site lead and HR Team with the below tasks allowing them to maximise their time with their teams and focus on the process eliminating abnormalities. The successful candidate will gain exposure and learn about Amazon systems, build effective working relationships with teams across the FC and provide invaluable support to the HR Team.

Tasks & Responsibilities:
- MyTime
Clearing exceptions, updating schedules ensuring data accuracy on tool.
Clearing MyTime on a daily basis.
Monitoring MyTime data to monitor attendance and timekeeping of associates. Updating point’s data on associates.
Follow up on points with Agency to ensure appropriate action is taken.
Providing MyTime reports to management, if requested.
- Return to Work
Updating returning associates to work on important briefings they may have missed due to absence.
RTW related admin; filing forms, chasing managers to complete RTW interviews on the day of return.
Managing a RTW tracker.
Managing escalations to Occupational Health where applicable.
- New Joiner support
Helping new joiners with IT set up and trouble ticketing induction.
Arranging ID cards.
Helping new joiners with frequently used Amazon systems such as trouble ticketing, time-off, Kronos etc.
Probation review management and follow up with site leadership for compliance.
- Ticket System Management
Tracking on trouble tickets for site recruitment requests.
Publishing reports on a weekly basis.
- Agency Relations
Provide support to agency supervisors in understanding Amazon systems and policies.
Help agency supervisors conduct associate engagement activities.
Maintaining point’s data and challenging agency decision making.
Escalate agency where necessary.
Organise agency permissions.
- Managerial Support
Collating HR metric data for site leaders that they require.
Raising PRs for any stationery, equipment, and consumables such as water, tea, coffee etc.
Admin support to site leads on an adhoc basis.
General upkeep and administration of the premises.
- HR Administration
Dealing with Associate pay queries.
Handling holiday queries, requesting breakdowns from the Payroll department.
Processing Extended Leave requests, handling travel documents and liaising with the Payroll team.
Collating weekly work hours for agency workers, validation and raising PR in time to ensure timely payment to agency.
Collating and Inputting work eligibility documents to MyDocs.
Coordinating appointments with Alere and attendance at drug and alcohol sessions. Filing reports and highlighting to HRBP any positive reports.
Registering newly converted associates for Accurate Background Checks.
Processing benefit forms for employees.
Own the trouble ticket system and follow up promptly.
- HR Engagement
Support agencies and site leads with planning and implementation of HR engagement activities including HR Notice boards, Birthday roundtables, All hands etc.
Associate engagement framework collating the monthly report for site.
VOA – following up on procurement / administrative action points. Laisoning with security / facilities teams.
Encouraging VOA participation and use for their sites.
Inputting VOA data on SharePoint tool for across network visibility.
Maintain HR Notice board as a communication medium for existing and new policies and initiatives.
Supporting connections champion role with engagement on site.
Provide and assign proxy in your absence with clear handover before any period of leave.
- Peoplesoft
Make changes on people soft such as manager mapping and shift changes.
- Performance management
Own and produce data as required through use of the performance tool.
- Emploee relations
Support management and HR team in ER cases by note taking.
- Reporting
Ownership of HR metrics.
Audits ownership of site data and communication where applicable.
Any other reports required on an adhoc basis.

Who are we looking for?
You are naturally customer service obsessed; thriving on the opportunity to engage with our associates in a challenging and fast paced environment
Good IT literacy (Microsoft Office, specifically Excel, HR systems e.g. PeopleSoft)
Fluency in English required (both verbal and written communications)
High volume administration experience (including systems/database administration) in HR, recruitment or payroll. Ideally you will have experience working with hourly paid employees.
Someone who can work without close supervision, multitask, organise and prioritise workloads and meet strict deadlines
Attention to detail is a must together with comfort handling a wide range of data (including sensitive and personal information)
The ability to maintain the highest standards of confidentiality in all aspects of work and be a trusted and professional ambassador for HR and Leadership team
A resourceful individual, flexible in approach and who is comfortable provide additional discretionary effort when the team is in need
You have a sense of fun and are not afraid to get stuck in whatever the task!

Knowledge of basic employment law and HR / Payroll practices would be advantageous