**You may not reside in a ZIP code that is 50 miles or less from one of our physical Customer Service Sites**
Your mission will be to provide outstanding technical support for Amazon.com customers in Japanese in regards to Digital, Devices, and other technical products via phone, chat, and email. This fun and fast-paced position requires an action-oriented, technically competent, and flexible problem-solver with excellent communication skills.
What is Amazon Customer Service All About?
Our mission is to be Earth’s most customer-centric company. To achieve this goal, Amazon Customer Service is seeking candidates who exemplify Customer Obsession and enjoy problem solving on behalf of others. Our Amazon Leadership Principles are not just words on a screen – they are a driving force in the decisions we make every day. As an Amazon Customer Service Associate (CSA) it is a critical part of our mission to listen to the customer’s needs, deliver timely results, accurate information, personalized resolutions, and maintain our professional environment of supporting all Amazon customers.
As a CSA, majority of your time will be spent helping a variety of Amazon customers and drivers by phone, and sometimes via email and chat. You will use tools and programs to navigate the site, research accounts, review options and solutions for customers, and communicate them effectively. CSA’s will learn other areas of the business and support specialty departments as needed.
What Does Amazon Need From Me?
Why Amazon (What’s In It For Me)?
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age